8 years in customer service: I have experienced handling training and managing channels and teams involving Phone, Chat, Email and Social Media.In a span of almost a decade, I have transitioned from being a customer service agent to eventually becoming Quality Assurance coach, Team Leader then Account Manager handling a team of 30 permanent hires and 70-100 seasonal hires during peak months. Being able to assume these roles have helped me understand customer service as a whole and find balance as a leader to empower my team while providing world class support to our customers.I have the passion to be empathetic and deliver great service to others. I put high emphasis on integrity, commitment and excellence in whatever I do. As leader, I aspire to be an inspiration for others to better themselves and reach their goals.
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